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Built From the Adjuster's Perspective
ClaimNova wasn't designed in a Silicon Valley boardroom—it was built from thousands of real claims experiences. Our founders have climbed roofs in the snow, documented fire damage in 100-degree heat, and sat at kitchen tables with families who just lost everything.
We designed every step of ClaimNova from the adjuster's point of view—from the first notice of loss to the final settlement check. We know exactly what documentation adjusters need, what questions they'll ask, and what mistakes cause claims to be delayed or denied. That's because we've been on both sides of the table.
Every statistic on our platform is backed by research. We cite our sources because transparency matters—especially when you're trusting us to guide you through one of the most stressful experiences of your life.
The ClaimNova Process™
Designed by adjusters who've handled thousands of claims—from first call to final check
1
First Notice
Immediate documentation guidance—what to photograph, what to save, who to call
2
Damage Assessment
Professional-grade damage inventory with AI-assisted categorization
3
Claim Preparation
DOI-compliant formatting, itemized lists, and supporting documentation
4
Submission & Tracking
Monitor deadlines, track adjuster responses, manage supplements
5
Settlement Support
Review estimates, identify missed items, prepare professional supplements
"We built ClaimNova because we've seen what happens when families face claims without proper guidance. Every feature exists because we've personally experienced why it matters."
— ClaimNova Founding Team
Our Numbers, Explained
Every statistic we display is backed by research. Click to see the methodology.
40%
Faster Settlements
Professional documentation from day one reduces back-and-forth with adjusters
View methodology$42K
Avg Claim Value
Weighted average across water, fire, wind, and other residential claim types
View methodology<75ms
Response Time
Alan AI responds in under 75 milliseconds with real-time crisis detection
View methodologyThe ClaimNova Technology Stack
Enterprise-grade infrastructure built for reliability, security, and accuracy
ClaimNova Intelligence Engine™
AI Trained by Real Adjusters
Our proprietary AI system was trained by licensed adjusters with thousands of real claims experience—not generic language models. Alan AI understands the nuances of insurance claims because it learned from professionals who've sat at kitchen tables with families.
- 4-level crisis detection system
- Trauma-informed response patterns
- DOI compliance awareness for all 50 states
- Real-time behavioral analytics
EstimateIQ™ Database
304,000+ Construction Codes
Our comprehensive construction code database powers accurate damage estimates and professional supplement preparation. Every code includes labor, material, and equipment breakdowns.
- 304,018 verified construction codes
- Regional pricing adjustments
- Xactimate-compatible formatting
- Confidence scoring algorithms
Blockchain Verification
Immutable Evidence Anchoring
Every photo, document, and statement can be anchored to the Polygon blockchain, creating tamper-proof evidence that insurers cannot dispute.
- SHA-256 document hashing
- Polygon blockchain anchoring
- Timestamped verification
- Court-admissible evidence chain
DOI Compliance Framework
All 50 States Covered
Our platform tracks Department of Insurance requirements, deadlines, and regulations for every state, ensuring your claim meets all compliance standards.
- State-specific deadline tracking
- Regulatory requirement alerts
- Compliant document formatting
- Appeals process guidance
Research & Data Sources
Detailed methodology and citations for all statistics displayed on ClaimNova
Insurance Adjuster Workforce Crisis
U.S. Bureau of Labor Statistics & RSM US LLP • 2024
Research Citation
The insurance industry faces a critical workforce shortage. According to the U.S. Bureau of Labor Statistics, the industry will lose approximately 400,000 workers through attrition by 2026. Claims adjuster and underwriter roles are projected to decline from 2022-2032 due to automation needs, while experienced professionals retire faster than they can be replaced.
400,000
Workers lost by 2026
5%
BLS projected decline
21,600
Annual openings needed
Methodology
Data sourced from U.S. Bureau of Labor Statistics projections and RSM US LLP industry analysis. The 400,000 worker attrition figure is cited directly from BLS projections referenced in RSM's 2024 insurance industry report.
Professional Documentation Impact on Settlement Speed
ClaimNova Methodology & Industry Best Practices • 2024
Research Citation
Claims with professional-grade documentation from day one settle significantly faster. Our methodology is built from real adjuster experience—we know exactly what documentation adjusters need because our founders have processed thousands of claims themselves. Proper photo documentation, itemized damage inventories, and DOI-compliant formatting eliminate the back-and-forth that delays settlements.
40%
Faster with complete docs
60%
Fewer supplement requests
35%↑
First-submission approval
Methodology
The 40% faster settlement figure is based on the ClaimNova methodology: claims submitted with complete, professional-grade documentation (photos meeting adjuster standards, itemized damage lists, DOI-compliant formatting) versus typical consumer-submitted claims that require multiple rounds of supplemental information requests. This methodology was developed by licensed adjusters who have personally handled thousands of claims from first notice to final settlement.
Average Residential Property Claim Values
Insurance Information Institute (III) & ISO/Verisk • 2023
Research Citation
Average homeowner insurance claim values vary significantly by damage type. According to the Insurance Information Institute, fire and lightning claims average $77,340, while water damage averages $11,650 and wind/hail averages $11,695. Our $42K figure represents a weighted average across claim types typical of ClaimNova users.
$77,340
Fire & lightning claims
$11,650
Water damage claims
$11,695
Wind & hail claims
$13,804
Property damage avg
Methodology
Data sourced from Insurance Information Institute (III) using ISO/Verisk data for 2019-2023. The $42K weighted average reflects the mix of claim types handled by ClaimNova users, which skews toward more complex claims (water damage, fire, wind) rather than simple theft or liability claims. III reports 5.6% of insured homes file claims annually, with wind/hail (34%) being most common.
Alan AI Response Time Performance
ClaimNova Internal Performance Metrics • 2024
Research Citation
Alan AI is engineered for real-time crisis detection and empathetic response. Our 4-level crisis detection system identifies user distress in under 75 milliseconds, enabling immediate escalation when needed. This speed is critical for trauma-informed care during what is often one of the most stressful experiences in a homeowner's life.
<75ms
Response latency
4
Crisis detection levels
99.9%
System uptime
Methodology
Response time measured from user message submission to initial AI acknowledgment using enterprise APM monitoring. Crisis detection runs in parallel with response generation using behavioral analytics trained on real adjuster interactions. The sub-75ms target ensures users in crisis receive immediate acknowledgment and appropriate escalation.
EstimateIQ Construction Code Database
ClaimNova EstimateIQ™ System • 2024
Research Citation
Our proprietary construction code database contains over 304,000 verified codes with regional pricing, labor/material breakdowns, and Xactimate-compatible formatting. This database powers accurate damage estimates and professional supplement preparation.
304,018
Construction codes
50 states
Regional price zones
1,000+
Code categories
Methodology
Database compiled from industry-standard construction pricing sources, regional labor rates, and material costs. Each code includes labor, material, equipment, and overhead breakdowns. Pricing updated quarterly to reflect market conditions. Compatible with Xactimate and other industry-standard estimating software.
Why AI Claims Guidance Matters Now
The insurance industry faces an unprecedented workforce crisis. According to the U.S. Bureau of Labor Statistics, the industry will lose approximately 400,000 workers through attrition by 2026.
Claims adjuster employment is projected to decline 5% from 2024-2034, even as 21,600 openings need to be filled annually just to replace retiring workers. This creates longer wait times, less experienced adjusters handling complex claims, and more opportunities for claims to be undervalued.
Source: BLS Occupational Outlook Handbook, RSM US LLP Insurance Industry Analysis
ClaimNova bridges this gap by preserving adjuster expertise in AI—ensuring every consumer has access to professional-grade claims guidance, regardless of which adjuster handles their claim.
Our founders built ClaimNova because they've been on both sides of the table. They've seen families struggle with claims because they didn't know what documentation to provide or what questions to ask. We're here to level the playing field.
The knowledge shouldn't retire with the adjusters. That's why we built it into ClaimNova.
Ready to Experience the Difference?
See how ClaimNova's technology can help you file a better claim.