Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Identity Information: Name, email address, phone number, date of birth
• Contact Information: Address, emergency contacts, communication preferences
• Insurance Information: Policy numbers, carrier information, claim details
• Financial Information: Payment information, billing details, transaction history
• Professional Information: Employment details, professional credentials

Device and Technical Information

We automatically collect technical information about your device and usage:

• Device Information: Device type, operating system, browser, hardware specifications
• Network Information: IP address, location data, network type, connection speed
• Usage Data: Service usage patterns, feature interactions, performance metrics
• Log Data: Server logs, error reports, diagnostic information
• Cookies and Tracking: Cookies, web beacons, pixel tags, and similar technologies

Voice and Audio Data

We collect and process voice and audio data, including:

• Voice Recordings: All voice interactions, commands, and communications with Alan AI
• Audio Processing: Voice analysis, transcription, sentiment analysis
• Voice Biometrics: Voice patterns, characteristics, and identification data
• Voice Commands: Spoken commands, instructions, and interactions

Photo and Video Data

We collect and process visual data, including:

• Photographs: All photos uploaded or captured through the Service
• Video Recordings: Video content, recordings, and streams
• Image Analysis: AI-powered image analysis, object recognition, damage assessment
• Metadata: Location data, timestamps, device information, EXIF data

Location and Sensor Data

We collect location and sensor information, including:

• GPS Data: Precise location coordinates, movement patterns
• Device Sensors: Accelerometer, gyroscope, barometer data
• Environmental Data: Weather conditions, temperature, humidity
• Network Location: IP-based location, network information

How We Use Your Information

Service Provision

• Process insurance claims and provide AI-powered analysis
• Communicate with you about your account and services
• Provide customer support and technical assistance
• Process payments and manage billing
• Detect and prevent fraud and security threats

AI and Machine Learning

• Train and improve machine learning models
• Develop new AI features and capabilities
• Optimize AI performance and accuracy
• Conduct research and development activities
• Create new products and services

Business Operations

• Analyze usage patterns and service performance
• Provide personalized marketing and promotional content
• Collaborate with third-party partners and service providers
• Comply with legal and regulatory requirements

Data Sharing and Disclosure

Service Providers

We share your information with trusted service providers:

• Cloud Providers: AWS, Google Cloud, Vercel
• AI Services: OpenAI, Google AI, Anthropic
• Payment Processors: Stripe, cryptocurrency processors
• Analytics Providers: Google Analytics, Mixpanel
• Communication Services: Email, SMS, and notification providers

Business Partners

We may share your information with business partners for:

• Joint services and features
• Marketing and promotional activities
• Collaborative research and development
• Service integrations and partnerships

Legal Requirements

We may disclose your information when required by law or to protect our rights:

• In response to legal process or government requests
• To comply with court orders or legal obligations
• To meet regulatory and compliance requirements
• To protect our rights, property, or safety

Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access controls and multi-factor authentication
• Security Monitoring: 24/7 security monitoring and threat detection
• Regular Audits: Regular security audits and penetration testing
• Employee Training: Security training for all employees
• Blockchain Verification: Immutable records for critical claim data

Your Rights and Choices

Your Limited Rights

While we own all data, you retain limited rights to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of personal information (subject to our ownership rights)
• Portability: Request data portability (subject to our ownership rights)
• Objection: Object to certain processing activities

Data Removal Requests

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the personal data we collect, use, and disclose.
• Right to Delete: You can request deletion of your personal data.
• Right to Opt-Out: We do not sell your personal information in the traditional sense, but we may share data with partners.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at privacy@claimnova.com.

Canadian Privacy Rights (PIPEDA)

If you are a Canadian resident, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA):

• We obtain consent before collecting, using, or disclosing personal information.
• We limit collection to necessary information for providing our services.
• You can access and correct your personal information by contacting us.
• We protect personal information with appropriate security safeguards.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where applicable.

Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible.

Data Retention

We retain your information for as long as necessary to:

• Provide and improve our services
• Comply with legal and regulatory requirements
• Conduct business operations and analytics
• Develop and improve AI systems
• Exercise our ownership rights over the data

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Effective Date" at the top of this policy indicates when it was last revised.

Contact Us

For privacy questions or concerns, contact us: