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Accessibility
Accessibility Statement
ClaimNova is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone.
Last Updated: November 28, 2025
Our Commitment
ClaimNova Technology LLC is committed to providing a website and mobile application that is accessible to the widest possible audience, regardless of technology or ability. We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
We believe that everyone deserves equal access to information and functionality, especially during the stressful process of filing insurance claims. Our AI assistant, Alan, is designed to be accessible through multiple input methods including voice, text, and keyboard navigation.
Accessibility Features
Visual Accessibility
- High contrast mode support
- Scalable text up to 200%
- Alt text for all images
- Color contrast ratio 4.5:1 minimum
- Screen reader compatible
Auditory Accessibility
- Text alternatives for audio content
- Visual indicators for alerts
- Captions for video content
- No audio auto-play
Motor Accessibility
- Full keyboard navigation
- Skip navigation links
- Large click/tap targets (44px minimum)
- Voice input support via Alan AI
- No time limits on interactions
Cognitive Accessibility
- Clear, simple language
- Consistent navigation patterns
- Progress indicators for multi-step processes
- Error prevention and clear error messages
- Crisis-aware support with trauma-informed design
Assistive Technology Compatibility
ClaimNova is designed to be compatible with the following assistive technologies:
Screen Readers
JAWS, NVDA, VoiceOver, TalkBack
Keyboard Navigation
Full keyboard support, focus indicators
Voice Control
Dragon, Voice Control, Alan AI
Browser and Device Support
Our website is optimized for accessibility on:
- Browsers: Chrome, Firefox, Safari, Edge (latest 2 versions)
- Desktop: Windows, macOS, Linux
- Mobile: iOS Safari, Android Chrome
Standards Compliance
We strive to conform to the following accessibility standards:
- WCAG 2.1Web Content Accessibility Guidelines 2.1 Level AA
- Section 508U.S. Section 508 of the Rehabilitation Act
- ADAAmericans with Disabilities Act compliance
- AODAAccessibility for Ontarians with Disabilities Act
Known Limitations
While we strive for full accessibility, some areas are still being improved:
- •Some third-party embedded content may not be fully accessible
- •Older PDF documents may lack proper tagging
- •Some complex data visualizations are being enhanced for screen readers
We are actively working to address these limitations and welcome your feedback.
Feedback and Contact
We welcome your feedback on the accessibility of ClaimNova. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
Accessibility Team
ClaimNova Technology LLC
Email: accessibility@claimnova.com
We aim to respond to accessibility feedback within 2 business days.